It might be corny but we believe honesty is the best policy: we will be upfront about what we think is deliverable and how long things will take. We are straight-talking and won’t hide problems from you.
A “them and us” culture can be poisonous for software development. For projects and dedicated development teams we like to create a single integrated team, where everyone has access to all project discussions and documents.
With distributed teams good communication can be difficult. To solve this we have a “remote first” attitude where all communication is documented centrally and we promote a chatty microblogging culture so that everyone is kept in the loop.